Mirraw FAQs

✨ Spot something you vibe with?
➡️ Sign up or shop as a guest—your call!
🛒 Add it to your cart or smash that Buy Now button.
📍 Drop your delivery deets.
📲 Keep your phone and email legit—no fake vibes here!
💳 Pick a payment method and lock in your order.

Let’s get it: www.mirraw.com
Happy shopping, fam! 🛍️

Stuck in traffic or chilling on a lazy Sunday? 😌 Forget the laptop hustle! Plug into your playlist, kick back, and shop your faves right from your phone. 📱

All you gotta do? Download our app, and boom—shopping made easy, anytime, anywhere. 🛍️✨

Your vibe, your time, your shopping spree! 💃🕺

Android - https://play.google.com/store/apps/details?id=com.mirraw.android

IOS - https://apps.apple.com/in/app/mirraw-online-shopping-app/id1112569519

Updating your Mirraw.com account and checking orders is a breeze! Here’s how:

1️⃣ Tap the 3-line menu (top left) on your Android/iOS app.
2️⃣ Click your profile pic to access your account.
3️⃣ From there, you can:
✏️ Edit your personal details (address, phone, email).
🔒 Change your password.
📦 Track your orders or check return status.

Stay in control of your shopping journey anytime, anywhere! 🚀

Here’s how you can track your order on Mirraw.com:

Steps to Track Your Order:
1️⃣ Visit Track Your Order.
2️⃣ Enter your order number and click Track.
3️⃣ You’ll be redirected to your order acknowledgement page.

Order Status Definitions:
🟢 Order Placed: Order successfully placed, awaiting payment confirmation.
🟢 Confirmed: Payment received, and your order is now being processed.
🟢 In Warehouse: Products are in the warehouse undergoing quality checks.
🟢 Quality Check: Products have passed quality checks. If any fail, you’ll be notified via email.
🟢 Stitching: If stitching was requested, this status shows when it’s completed.
🟢 Ready to Ship: Products are packed and ready for shipment.
🟢 Dispatched: The order has been shipped, and tracking details are emailed to you.

✨ Pro Tip: Automated emails keep you updated at every stage. Check your inbox for the latest! 🚀

Products marked as Out of Stock aren’t available for purchase at the moment. 😔

But no worries! Just tap the ‘Notify Me’ button, and we’ll hit you up as soon as the product is back in stock. Stay in the loop effortlessly with Mirraw.com! 📩✨

We totally get it, but per our company policy, packages can't be opened before delivery is accepted. 📦

No worries though! Once you accept the package, if you have any concerns, just reach out to us within 7 days, and we'll take care of it. 😊

If your order is delayed (rare, but it happens!), don’t stress:

📩 Check your email or messages for updates—we’ll share the new delivery timeframe.
📦 Track your order anytime via My Orders.
💬 Need more help? Hit us up at mcare@mirraw.com.

We’ve got you covered! 😊

Yep, we ship worldwide! 🌍 Shipping is extra, but you'll see the exact charges at checkout based on what you’ve got in your cart. Shipping is available for almost everything, except fragile items.

We deliver to 200+ countries, including places like the US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka, and more! ✈️

Yep! You gotta request a replacement within 24 hours of placing your order.

Hit up our sales team through:
📧 Email: mcare@mirraw.com
📞 Phone: +1 760 678 1780
💬 Live Chat: https://wa.link/vx1pbv

Just share your order number and the product you wanna swap. Our experts will help you find something else and get the replacement going.

Need help with choosing a new product? We're here for it! Let us know what you need! 😎

No worries if you miss your delivery! 🚚✨

We’ll re-attempt it on the next working day to ensure you get your order without any hassle. 😊

Need to return an item? Just hit us up at mcare@mirraw.com and we'll sort it out! 💌





 

Hit up our Customer Support so we can check it out for you! 💬

Once you place your order, we’ll shoot you an email & SMS to confirm! 📩 Then, as soon as the seller ships your stuff, we’ll send you the tracking number(s) so you can keep tabs on your order! 🚚📦

We send a hard copy of the invoice with your order. If you didn’t get it, just hit us up and we’ll send you a soft copy! 💌

1. Product Condition:
   The product must be unused, unwashed, and unworn in its original condition. Returns will only be accepted for products that show no signs of use or damage. If the product has any signs of use, damage, or fragrance, it cannot be returned. Contact customer support for assistance.

2. Send the Product via Local Post:
   Please return the product via your local postal service and keep the tracking details. Share these details with us at mcare@mirraw.com or call +1 760 678 1780 / +1 949 464 5941.

3. Adjusted Invoice:
   Please provide an invoice with a lower value than the original purchase price to help with customs clearance.

4. Shipping and Customs Charges:
   The customer is responsible for shipping and customs charges associated with the return. These charges are not covered by Mirraw. Refunds will be processed once the product is received and approved by our quality team.

Return Address:
Mirraw Online Services Pvt Ltd.
101 to 110 1st floor, Building No 75, Indian Corporation Complex, Mankoli Naka, Dapode
Bhiwandi, Maharashtra, India - THANE Pincode- 421302
+91-2266484300

Please ensure the package is addressed to the above details for proper delivery.

Important:

• Ship the product back within 7 days to be eligible for a return.
• Once shipped, please update your tracking details in the return panel or email them to mcare@mirraw.com.

Unfortunately, if you have to cancel, you can cancel it within 24 hours of placing your order,

Once the request is accepted we will process the refund as a wallet or in the original source within 24 to 48 hours.

You can also email us or contact us at mcare@mirraw.com / at +1 760 678 1780 / +1 949 464 5941 with the cancellation reason

All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.

Domestic:

1. If payment is made via credit / debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery / Deposit - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

International:

Please share correct tracking details once the product is shipped.

Please note that International Refunds are processed once the product is received by Mirraw.com.

We offer refund methods as per your payment mode.

Wallet
Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

1. The product is unused, unwashed, and unworn.
2. The product is in original condition with all tags intact.
3. The product has no signs of use, damage, soiling, or fragrance.

Please note that made-to-order and customized products may not be eligible for returns. Always check the product’s return policy before making a purchase.

1. Sarees with stitched blouses
2. Customized and personalized products
3. Standard stitching and accessories
4. Home decor products
5. Products purchased during the Clearance Sale

Returns for eligible products are subject to approval.

You can pay using any of these options:

1️⃣ Credit Card: We accept Visa, MasterCard, American Express, and Maestro cards.

2️⃣ PayPal: No PayPal account needed to use this option! 💸

3️⃣ Bank Transfer: Pay directly via net banking to our bank account.

Here are our bank details:
Name: Mirraw Online Services Pvt. Ltd.
A/C No.: 06262560006234
Bank: HDFC Bank
Branch: NULL BAZAR - MUMBAI
IFSC Code: HDFC0000626
Swift Code: HDFCINBBXXX

If you run into any issues, just ask us for a payment link/invoice—you won’t need to reorder! Feel free to hit up Customer Support if you have more questions! 😎

If your payment gets debited and you receive a cancellation email, just reach out to our Sales team.

If the amount isn't reversed, contact us with your payment details, and we’ll check it out for you! 💸

The Wallet is a digital payment feature on our platform that allows you to securely store and manage refunds and refferal for easy purchases.

Credit amount : If you return an item you have the option to credit your refund total in your wallet.

Login to Mirraw Account using desktop or Mobile app

App
View the Mirraw credit under: Menu > My Wallet 
Desktop
View the Mirraw credit under: My Account > My Wallet 

Referral amount: You have the option to use your referral amount on your cart. At a time you will be able to use 10% of your referral.

Credit amount: You can use the full amount present in this field on your order total. This option is available once you checkout from the cart.
 

Delivery timelines depend on the product and destination. Typically, it takes a minimum of 10 days and up to 30 days for made-to-order items. Ready-made products may arrive sooner. The estimated delivery timeline is always displayed during checkout for your convenience. 

You can find the shipping charges by selecting your country on the order checkout page.

Shipping Charges may vary depending on the location.

You can find exact shipping charges by selecting your country on the order checkout page.

VAT, customs taxes, and import duties are not included in our ordering process. These charges vary depending on your country's regulations and must be paid directly by you to the appropriate authorities.

As an international customer, you are responsible for any customs or duty fees imposed by your country. These charges are beyond our control and vary by country.

In some cases, courier companies may apply additional service charges on top of customs duties. These charges must also be paid directly by you.

We ship to 200+ countries worldwide. You can select your country on the final checkout page. 

Shipping Time
Delivery Time:- 15 - 18 Business days for Unstitched product.

                      :- 22 - 28 Business days for Stitched product.
 
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page. 

Shipping Charges may vary depending on the location.

Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.

Shipping charges only cover the cost of delivering your order and do not include customs duties or taxes. Customs duty is a tax imposed by the importing country on goods crossing its borders. These charges are determined by government regulations and must be paid by the recipient to clear the shipment into the country.

Customs charges are determined by the importing country’s regulations and are beyond our control. Every time an item crosses international borders, it may be subject to charges such as customs duties, VAT, or local taxes. These charges depend on factors like the item’s type, value, quantity, intended use, materials, and manufacturing methods, and are ultimately at the discretion of the customs officer.

Unfortunately, we cannot predict or influence customs charges, as they vary widely between countries. For better clarity, we encourage you to contact your country’s customs office to understand the applicable rules and charges.

We have mentioned about the possible Custom Duty / VAT implications in our Shipping Policy, Frequently Asked Questions, Terms and Conditions and Disclaimer.

Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.

This may happen due to some Custom checking or any other Country specific rules. Please check whether your ordered items are intact and safe.

If not, please get in touch with our Customer Care team at the earliest. We shall be more than happy to assist you in the best possible manner.

Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.

• In Standard Stitching the product is stitched as per the standard size given by the customer, for example, 36, 38, etc. bust size.
• You can select standard stitching while placing the order.
• In standard stitching measurement form is not sent to the customer.
• It takes 7-8 days additional for delivery.
• For any query, please Contact Us

In Custom Stitching the product is stitched as per the measurement given by the customer.
It is customized as per the customer requirement.
You can select custom stitching while placing the order.
In custom stitching, a measurement form is sent to the customer, which needs to be filled out within 48–72 hours post receipt of the measurement form.
It takes 7-8 days additional for delivery.
For any query, Contact Us

Please use the link below to understand the entire stitching process:

http://www.mirraw.com/pages/stitching_information

While we strive to display accurate product details (such as weight, color, handwork, and size), minor differences in design, pattern, and color may occur due to the following reasons:
  
Variations in lighting, digital photography, and monitor settings.  
Differences in fabric dyeing due to weather or material properties.  
Intricacies of handcrafted items, including hand-dyeing, embroidery, and weaving, which make each piece unique.  

Colors may vary due to the settings and capabilities of your monitor. Certain colors like red, maroon, orange, green, blue, and off-white may look slightly different under different lighting conditions or on digital screens. Additionally, fabrics with textured effects like raw silk and brocade naturally exhibit unique patterns and thread orientations.  

Handcrafted products are one-of-a-kind and may have minor variations. For example:  
Textures or visible threads in fabrics like silk or cotton are proof of authenticity.  
Hand-dyed and hand-embroidered pieces are inherently unique and cannot be replicated exactly.  
Beads and sequins may occasionally come off due to transit or wear, which is a common occurrence even with careful handling.  

Your are deemed to have accepted the terms and conditions. Mirraw.com reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

For any order related issues or queries, please find the contact information as mentioned below:

Please allow a Turn Around Time of 24-48 hours for email resolutions.

Phone:

UK Customers -                +441-214-614-192

Canada Customers -         +15-817-054-535

US/Other Global Customers - +19-494-645-941

Email Id:    mcare@mirraw.com

You can also connect us on whatsapp - https://wa.link/vx1pbv

Address - 101 to 110 Bldg No.75 Indian corporation mankoli bhiwandi Thane - 421302

Any queries regarding sales or any specific products, please find the contact information as below:
India - +91 84250 49812
International - +1 760 678 1780

Email - Mcare@mirraw.com

You can also connect us on whatsapp - https://wa.link/vx1pbv 

For emails please allow a Turn Around Time of 72 hours for resolution.

You can sell your product on our website, For more information, please contact our vendor support team at sell@mirraw.com