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Happy shopping, fam! 🛍️
Stuck in traffic or chilling on a lazy Sunday? 😌 Forget the laptop hustle! Plug into your playlist, kick back, and shop your faves right from your phone. 📱
All you gotta do? Download our app, and boom—shopping made easy, anytime, anywhere. 🛍️✨
Your vibe, your time, your shopping spree! 💃🕺
Android - https://play.google.com/store/apps/details?id=com.mirraw.android
IOS - https://apps.apple.com/in/app/mirraw-online-shopping-app/id1112569519
It is easy to update your Mirraw.com account and view your orders any time through 'My Account'.
Click on 3 lines on top left on your android/IOS application and click on profile image, now you can access your account
Manage/edit your personal data like address, phone numbers, email ids
Change your password
Track the status of your orders/status of return
You can view the status of your order by going on your Order Acknowledgement page from "My Account" section
1. Please visit this link: http://www.mirraw.com/pages/track
2. Enter Your Order Number and Click Track.
You will be redirected to your Order Acknowledgement Page.
Please find below the status definitions for your order.
Status of Order:
a) Order Placed- Your order has been successfully placed and awaiting payment confirmation.
b) Confirmed– Your payment has been received and the order has been confirmed and is in process.
c) In Warehouse– All the products in your order have been received in our warehouse and are going under quality check
d) Quality Check– The products have passed the quality check. If any/all products have failed the quality check the same will be informed via email to the customer.
e) Stitching – If stitching has been requested this status will show completed once the products have been stitched and received in the warehouse.
f) Ready to Ship – The products have been packed and are ready to shipped to the buyer.
g) Dispatched – The order has been dispatched. An email with the tracking details will also be sent to the customer.
At every stage an automated email will be sent to the customer.
Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Mirraw.com
Sorry, as per our Company policy, a package can't be opened before the delivery is accepted, however, you can accept the order and get in touch with us within 7 days incase if you have any concerns.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.
You can also track its status by visiting My Orders or you can also connect us on mcare@mirraw.com
Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
Yes, we deliver worldwide. Shipping is charged extra.You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except fragile items.
Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.
YES! The replacement request must be made within the specified time frame of 24 hours from the time of placing the order. You can contact our sales experts via email at mcare@mirraw.com, phone at +1 760 678 1780, or through live chat at https://wa.link/vx1pbv. Provide your order number and details of the product you wish to replace.
Our sales experts will assist you in exploring alternative products and initiating the replacement process.
Assistance with Alternative Products: Our sales experts are available to help you explore alternative products that better meet your preferences and requirements. Feel free to reach out to us for any assistance.
You can request for the item to be returned by Contacting us on mcare@mirraw.com
Please contact our Customer Support so that we can look into this.
We’ll send you an e-mail & SMS once you’ve successfully placed your order! We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).
A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us
Product Condition:
The product must be unused, unwashed, and unworn in its original condition. Returns will only be accepted for products that show no signs of use or damage. If the product has any signs of use, damage, or fragrance, it cannot be returned. Contact customer support for assistance.
Send the Product via Local Post:
Please return the product via your local postal service and keep the tracking details. Share these details with us at mcare@mirraw.com or call +1 760 678 1780 / +1 949 464 5941.
Adjusted Invoice:
Please provide an invoice with a lower value than the original purchase price to help with customs clearance.
Shipping and Customs Charges:
The customer is responsible for shipping and customs charges associated with the return. These charges are not covered by Mirraw. Refunds will be processed once the product is received and approved by our quality team.
Return Address:
Mirraw Online Services Pvt Ltd.
101 to 110 1st floor, Building No 75, Indian Corporation Complex, Mankoli Naka, Dapode
Bhiwandi, Maharashtra, India - THANE Pincode- 421302
+91-2266484300
Please ensure the package is addressed to the above details for proper delivery.
Important:
Unfortunately, if you have to cancel, you can cancel it within 24 hours of placing your order,
Once the request is accepted we will process the refund as a wallet or in the original source within 24 to 48 hours.
You can also email us or contact us at mcare@mirraw.com / at +1 760 678 1780 / +1 949 464 5941 with the cancellation reason
All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.
Below is the details required to process refund.
Domestic:
1. If payment is made via credit / debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.
2. If payment is made via Cash On Delivery / Deposit - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.
International:
Please share correct tracking details once the product is shipped.
Please note that International Refunds are processed once the product is received by Mirraw.com.
Refund will be initiated after we receive the
item and it passes the quality check.
Refund time depends on the mode of refund.
Wallet refunds is being processed within 24 to
48 hours of the product received
Online Transactions will be processed within 7 to
9 working days of product received.
We offer refund methods as per your payment mode.
Wallet
Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.
Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.
Returns for eligible products are subject to approval.
Please note that made-to-order and customized products may not be eligible for returns. Always check the product’s return policy before making a purchase.
Currently you can make payments using any of the following option.
1. Credit Card - We accept payments made using Visa/MasterCard /
American Express / Maestro Cards
2. Paypal - Please note that you don't need a paypal account necessarily to
use this option.
3. Bank Transfer - Using direct Netbanking to our bank account
Our bank details are:
Name: Mirraw Online Services Pvt. Ltd.
A/C No. : 06262560006234
Bank Name: HDFC Bank
Branch: NULL BAZAR - MUMBAI
IFSC Code: HDFC0000626
Swift Code: HDFCINBBXXX
If you face any issues, you can request us for a payment link/invoice. You don't have to place the entire order again. Feel free to get in touch with our Customer Support if you have any other queries.
In the case while making the payment, amount is debited and you get a cancellation email ,you can contact our Sales team.
In case the amount is not reversed please contact us with the payment details so that we can check from our end.
The Wallet is a digital payment feature on our platform that allows you to securely store and manage refunds and refferal for easy purchases.
Credit amount : If you return an item you have the option to credit your refund total in your wallet.
Login to Mirraw Account using desktop or Mobile app
App
View the Mirraw credit under: Menu > My Wallet
Desktop
View the Mirraw credit under: My Account > My Wallet
Referral amount: You have the option to use your referral amount on your cart. At a time you will be able to use 10% of your referral.
Credit amount: You can use the full amount present in this field on your order total. This option is available once you checkout from the cart.
Delivery timelines depend on the product and destination. Typically, it takes a minimum of 10 days and up to 30 days for made-to-order items. Ready-made products may arrive sooner. The estimated delivery timeline is always displayed during checkout for your convenience.
You can find the shipping charges by selecting your country on the order checkout page.
Shipping Charges may vary depending on the location.
You can find exact shipping charges by selecting your country on the order checkout page.
VAT, customs taxes, and import duties are not included in our ordering process. These charges vary depending on your country's regulations and must be paid directly by you to the appropriate authorities.
As an international customer, you are responsible for any customs or duty fees imposed by your country. These charges are beyond our control and vary by country.
In some cases, courier companies may apply additional service charges on top of customs duties. These charges must also be paid directly by you.
We ship to 200+ countries worldwide. You can select your country on the final checkout page.
Shipping Time
Delivery Time:- 15 - 18 Business days for Unstitched product.
:- 22 - 28 Business days for Stitched product.
Shipping Cost
You can find exact shipping charges by selecting your country on the order checkout page.
Shipping Charges may vary depending on the location.
Shipping Locations
200+ Countries worldwide including US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka.
Shipping charges only cover the cost of delivering your order and do not include customs duties or taxes. Customs duty is a tax imposed by the importing country on goods crossing its borders. These charges are determined by government regulations and must be paid by the recipient to clear the shipment into the country.
Customs charges are determined by the importing country’s regulations and are beyond our control. Every time an item crosses international borders, it may be subject to charges such as customs duties, VAT, or local taxes. These charges depend on factors like the item’s type, value, quantity, intended use, materials, and manufacturing methods, and are ultimately at the discretion of the customs officer.
Unfortunately, we cannot predict or influence customs charges, as they vary widely between countries. For better clarity, we encourage you to contact your country’s customs office to understand the applicable rules and charges.
We have mentioned about the possible Custom Duty / VAT implications in our Shipping Policy, Frequently Asked Questions, Terms and Conditions and Disclaimer.
Since the Custom Duty / VAT implication varies from Country to Country and also not charged on 100% of the shipments, it is absolutely not possible for us to predict in 100% of the instances.
This may happen due to some Custom checking or any other Country specific rules. Please check whether your ordered items are intact and safe.
If not, please get in touch with our Customer Care team at the earliest. We shall be more than happy to assist you in the best possible manner.
Yes we do ship a copy of invoice along with the parcel. In case you require additional copy, we can always email it to you.
In Custom Stitching the product is stitched as per the measurement given by the customer.
It is customized as per the customer requirement.
You can select custom stitching while placing the order.
In custom stitching, a measurement form is sent to the customer, which needs to be filled out within 48–72 hours post receipt of the measurement form.
It takes 7-8 days additional for delivery.
For any query, Contact Us
Please use the link below to understand the entire stitching process:
While we strive to display accurate product details (such as weight, color, handwork, and size), minor differences in design, pattern, and color may occur due to the following reasons:
Variations in lighting, digital photography, and monitor settings.
Differences in fabric dyeing due to weather or material properties.
Intricacies of handcrafted items, including hand-dyeing, embroidery, and weaving, which make each piece unique.
Colors may vary due to the settings and capabilities of your monitor. Certain colors like red, maroon, orange, green, blue, and off-white may look slightly different under different lighting conditions or on digital screens. Additionally, fabrics with textured effects like raw silk and brocade naturally exhibit unique patterns and thread orientations.
Handcrafted products are one-of-a-kind and may have minor variations. For example:
Textures or visible threads in fabrics like silk or cotton are proof of authenticity.
Hand-dyed and hand-embroidered pieces are inherently unique and cannot be replicated exactly.
Beads and sequins may occasionally come off due to transit or wear, which is a common occurrence even with careful handling.
Your are deemed to have accepted the terms and conditions. Mirraw.com reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.
For any order related issues or queries, please find the contact information as mentioned below:
Please allow a Turn Around Time of 24-48 hours for email resolutions.
Phone:
UK Customers - +441-214-614-192
Canada Customers - +15-817-054-535
US/Other Global Customers - +19-494-645-941
Email Id: mcare@mirraw.com
You can also connect us on whatsapp - https://wa.link/vx1pbv
Address - 101 to 110 Bldg No.75 Indian corporation mankoli bhiwandi Thane - 421302
Any queries regarding sales or any specific products, please find the contact information as below:
India - +91 84250 49812
International - +1 760 678 1780
Email - Mcare@mirraw.com
You can also connect us on whatsapp - https://wa.link/vx1pbv
For emails please allow a Turn Around Time of 72 hours for resolution.
| Courier Partner | Contact | Website |
| DHL |
1800 111 345/ 1800 200 1345 |
http://www.dhl.co.in/en.html |
| Fedex |
1800 22 6161 / 1800 209 6161 |
http://www.fedex.com/in/ |
| Aramex | https://www.aramex.com/ | |
| DTDC |
080-25365032, 080-25365039 |
http://dtdc.com/ |
| Blue Dart | 1860 233 1234 | http://www.bluedarttrackings.in/ |
| Speed Post | 1800-11-2011 | https://www.speedposttrackings.in/ |
| First Flight | 022-39576666 | http://www.firstflight.net/ |
| Professional Courier |
(080) 22110641/ 42/43/44/45 |
http://www.tpcindia.com/ |
| Shree Maruti Courier | 1800-212-1234 | http://www.shreemaruticourier.com/ |
You can sell your product on our website, For more information, please contact our vendor support team at sell@mirraw.com
Copyright © 2024, Mirraw Online Services Pvt. Ltd. All Rights Reserved.
